This essential best-practices toolkit with lessons from world-class
leaders-FedEx, Nokia, Alcoa, Whirlpool, Microsoft, and others-tells
how to successfully transform an organization into one that not
only continually learns from its experiences but quickly translates
that knowledge into improved performance.
Rich with hands-on tools and dozens of new examples and case
studies, this highly anticipated updated edition of the
award-winning Building the... more...