SIX SIGMA Do you want to improve your business processes and reduce wastage, cut costs, improve quality, and enhance service delivery? Do you want to use Six Sigma to increase productivity in your organization? Do you want to cut costs and boost your bottom line? Do you want to empower your employees to achieve their productive potential? Are you interested in meeting your customer’s needs? Do you want to learn how... more...

As old as the threat of danger itself, vulnerability management (VM) has been the responsibility of leaders in every human organization, from tribes and fiefdoms right up through modern multinationals. Today, the focus of vulnerability management is still on infrastructure, but as knowledge is power and the lifeblood of any organization is its capacity for quick system-wide response, current emphasis needs to be placed on maintaining... more...

Organizational Change Management covers one of the most important, yet least understood, keys to a successful improvement process. It presents insights into Ernst & Young's field-tested formal and systematic approaches to analyze, evaluate, and effectively motivate employees to accept change as a challenge rather than a threat. A multimedia CD-ROM is filled with case studies, exercises, and tools that help the reader understand and adapt the... more...

Have you been promoted to a senior role? Do you sometimes feel like an impostor? Is the excitement of your promotion tinged with doubt? This book is for you. Discover principles that will guide you to take control, focus on key actions and stand out as a highly competent, credible and confident leader. Once you've read this book, you will: * Create strong alliances with the people who matter * Build your confidence and competence on a daily basis * Get... more...

All organizations experience unintended variation and its consequences. Such problems exist within a broad range of scope, persistence, and severity across different industries. Some problems cause minor nuisances, others leads to loss of customers or money, others yet can be a matter of life and death. The purpose of this pocket guide is to provide you with easily accessible knowledge about the art of problem solving, with a specific focus on... more...

The notion of "Quality" in business performance has exploded since the publication of the first edition of this classic text in 1989. Today there is a plethora of performance improvement frameworks including Baldrige, EFQM, Lean, Six Sigma and ISO 9001, offering a potentially confusing variety of ways to achieve business excellence. Quality guru John Oakland’s famous TQM model, in many ways a precursor to these frameworks, has... more...

COMMEMORATING THE 100th BIRTHDAY OF TAIICHI OHNO Businesses worldwide are successfully implementing the Toyota Production System to speed up processes, reduce waste, improve quality, and cut costs. While there is widespread adoption of TPS, there is still much to be learned about its fundamental principles. This unique volume delivers a clear, concise overview of the Toyota Production System and kaizen in the very words of the... more...

A practical, systems-based approach for a more sustainable farming operation To many people today, using the words “factory” and “farm” in the same sentence is nothing short of sacrilege. In many cases, though, the same sound business practices apply whether you are producing cars or carrots. Author Ben Hartman and other young farmers are increasingly finding that incorporating the best new ideas from business into their... more...

Logisticsisan integralpartofoureverydaylife.Todayit in?uencesmorethanevera largenumberofhumanandeconomicactivities. Inthisbook,authorstryto illustrate some advanced logistics and supply chain management topics, recently mentioned by academic and industrial personnel. This book has been organized in 12 chapters such that the reader can study each chapter not only independently as shown in Fig. 1; but also as part of a whole. If someone wants to study... more...

The Internet and mobile commerce bring with them ubiquitous connectivity, real-time access, and overwhelming volumes of data and information. The growth of data warehouses and communication and information technologies has increased the need for high information quality management in organizations. Information Quality Management: Theory and Applications provides solutions to information quality problems that are becoming increasingly prevalent.... more...