This best-seller is fully updated and expanded! The entire audit process is discussed, from the audit assignment to analyzing results and following up on the action items. This easy-to-use pocket guide summarizes all the steps necessary to complete an internal audit. New and updated sections reflect new techniques, ISO 19011 thinking, and the approach to new standards. The condensed format of this book makes it a good tool to use when training others... more...

So you’ve been asked to lead a quality control initiative? Or maybe you’ve been assigned to a quality team. Perhaps you’re a CEO whose main concern is to make your company faster, more efficient, and less expensive. Whatever your role is, quality control is a critical concept in every industry and profession. Quality Control For Dummies is the straightforward, easy guide to improving your company’s quality. It covers all of today’s... more...

This book is unlike many other books you may see on the bookshelf that focus on the theory of LEAN management. It goes beyond theory to provide practical examples and actual case studies to enhance the understanding of LEAN concepts, and also as a valuable source of practical ideas.

SIX SIGMA Do you want to improve your business processes and reduce wastage, cut costs, improve quality, and enhance service delivery? Do you want to use Six Sigma to increase productivity in your organization? Do you want to cut costs and boost your bottom line? Do you want to empower your employees to achieve their productive potential? Are you interested in meeting your customer’s needs? Do you want to learn how... more...

The most complete, current guide to Six Sigma “Best practices in Six Sigma are continuously evolving, just as Six Sigma itself evolved from earlier best practices in quality improvement. …This fourth edition...(features) expanded materials on innovation, strategic development, Lean, and constraint management. …You’ll notice many references to free online materials within the text, such as Excel file templates that can be used... more...

The fourth in Springer’s series on Stakeholder Management books, this volume looks back at the beginnings of Stakeholder Management and how it has developed into a fully-fledged system over the last 20 years. It also highlights the importance of a benchmarking database generated from several thousand case studies for comparing businesses. What’s more, international case studies look at the application of Stakeholder Management in a... more...

5S is a simple and immensely practical approach to quality improvement which, when implemented effectively, can transform the fabric of a company. Traditionally used in manufacturing companies for little more than housekeeping, its latent power has yet to be leveraged by service companies. Author Debashis Sarkar has pioneered a blueprint for 5S implementation that can take service organizations to greater heights. The principles can also be applied to... more...

This book follows the ASQ Certified Six Sigma Black Belt (CSSBB) Body of Knowledge exactly and is designed to walk the reader through at a medium-level of detail. Organization of the material is completely straightforward— broken down into "bite-size" chunks with the student in mind. While a plethora of books claim some relation to Six Sigma, unfortunately very few of them support the body of knowledge explicitly. The author supplies the Black Belt... more...

This book describes a pragmatic set of steps which make it possible for an organization of any type to engage every person on their payroll in the continual effort to improve everything the company does. The authors' intention is to re-energize the “Quality Revolution” in the United States by giving organizations a realistic option for tapping into the talent already on their payrolls. The book presents not only logical theory but also a real-life,... more...

Do you remember the first time you drove a car? To prepare for this you probably read the drivers manual, watched movies, practiced in your driveway, and endlessly discussed the impending event with your friends. The result - you knew a lot about the theory of driving, you just didn't know how to translate that theory into practice. Quality Management poses a similar problem to many organizations. The time has come to put Quality Management theory to... more...