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Showing: 21-30 results of 59129

Turn common objections into BIG OPPORTUNITIES! It costs too much… We're switching to overseas vendors… Let me think about it… NO! You can do one of two things when a customer is reluctant to buy: You can back off or go in for the kill. 25 Toughest Sales Objections--and How to Overcome Them helps you choose which direction is the best approach and gives you the tools you need to defl ect that obstacle and make the sale.... more...

This book provides an assorted set of reflections/lessons from the "trenches" of Lean service and brings to fore leadership challenges, new tools, and the known-unknowns (insights that very few know but many in journey of Lean transformation need to know). Lean has the ability to address a wide range of problems faced by service companies, such as: complexity reduction, sales force productivity enhancement, operations risk control, cost... more...

This concise book for engineering and sciences students emphasizes modern statistical methodology and data analysis. APPLIED STATISTICS FOR ENGINEERS AND SCIENTISTS emphasizes application of methods to real problems, with real examples throughout. Available with InfoTrac Student Collections http://gocengage.com/infotrac.

The three conversations B2B sale pros must have with customers to control every step of long lead buying cycle The most successful salespeople understand that they are fundamentally storytellers. The reality is that to succeed in sales, you need to master the art of customer conversation. The best story told in the best way will always win. Being remarkable and memorable in your conversations is very important―but it goes beyond... more...

The quality of life of millions of people living in cities could be improved if the form of the city were to evolve in a manner appropriate to its climatic context. Climatically responsive urban design is vital to any notion of sustainability: it enables individual buildings to make use of renewable energy sources for passive heating and cooling, it enhances pedestrian comfort and activity in outdoor spaces, and it may even encourage city dwellers to... more...



A smart, small book for any manager’s pocket.   In every manager’s career there are moments where decisions need to be made in order to achieve success and this smart, nicely packaged little book can be there to help each time. The trick to succeeding in these moments is to identify each of these situations ahead of time and understand how to act and what to do to reduce the chances of failure. That is exactly what The... more...

The must-have business and legal reference for the graphic design industry, now updated for the next generation. This classic industry tool, now in its fourth edition, brings together more than fifty essential and ready-to-use forms for graphic designers. All forms are accompanied by thorough explanations and are made available on CD-ROM so that they can be easily customized. Business and Legal Forms for Graphic Designers also provides... more...


Le Cordon Bleu Cuisine Foundations presents the definitive concepts and techniques of classic French cuisine in an artfully designed package that captures the rich tradition of Le Cordon Bleu in a contemporary, international setting. Extensively researched, this landmark book traces French culinary technique and foundations back through the 20th-century codification by Auguste Escoffier to the earlier innovations of Jules Gouffé, Urbain Dubois,... more...