This book provides an assorted set of reflections/lessons from
the "trenches" of Lean service and brings to fore leadership
challenges, new tools, and the known-unknowns (insights that very
few know but many in journey of Lean transformation need to
know). Lean has the ability to address a wide range of problems
faced by service companies, such as: complexity reduction, sales
force productivity enhancement, operations risk control, cost... more...