Nobody wants to fail. But in highly complex organizations,
success can happen only when we confront our mistakes, learn from
our own version of a black box, and create a climate where it’s
safe to fail.
We all have to endure failure from time to time, whether
it’s underperforming at a job interview, flunking an exam, or
losing a pickup basketball game. But for people working in
safety-critical industries, getting it wrong can have deadly... more...