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Showing: 1-10 results of 3426

This book provides an assorted set of reflections/lessons from the "trenches" of Lean service and brings to fore leadership challenges, new tools, and the known-unknowns (insights that very few know but many in journey of Lean transformation need to know). Lean has the ability to address a wide range of problems faced by service companies, such as: complexity reduction, sales force productivity enhancement, operations risk control, cost... more...

Do employees hate their managers? Many do, says this research-based book, which describes 30 reasons for employee attitudes ranging from indifference to outright hatred of management. Among the reasons, these employees say: they are not treated like adults, with respect for their contributions; managers don't listen to them; senior managers are incompetent and run the company poorly; their pay isn't linked to their job performance and often it's... more...

by Sun Tzu
This classic Chinese text, the earliest known treatise on war, offers strategy and tactics that can be applied to every type of human conflict. Central to Sun Tzu's philosophy is the concept of using deception and superior intelligence to minimize risk, which has made his book required reading at military, business, and law schools around the world. With a Foreword by B.H. Liddell Hart and a 74-page Introduction, this deluxe... more...

The New Entrepreneurz are the game changers who can be found playing different games across the spectrum. They are the business owners, the managers, the lawyers, the moms and dads, the lovers, the educators, the artists, and healers. Entrepreneurship is no longer just about business; it is the new mindset. For too long we have been sold on the lie of competition and life in the tired Rat Race. Times have changed, and in this... more...

A practical guide to navigating workplace conflicts by better understanding the power dynamics at play in every interaction Conflicts at work are as inevitable as they are frustrating. In Making Conflict Work, Peter Coleman and Robert Ferguson’s leading experts in the field of conflict resolution address the key role of power in workplace tension. Whether you’re butting heads with your boss or addressing a direct... more...


Master the 12 disciplines of powerful leadership and lead your organization to greatness We've all heard the phrase "born leader." Leadership experts Brian Tracy and Dr. Peter Chee are here to debunk the myth that you either have it or you don't. That leadership is a talent bestowed on some and not on others. That in order to lead effectively, you have to have it in your genes. The authors assert that great leaders are made, not... more...

Adoption and use of a contract scorecard demonstrates a maturing ability to manage commercial outsourcing arrangements. The process of designing the scorecard helps you nail down the key outcomes and avoid lack of focus, inconsistent objectives, hidden costs, indifferent service and deteriorating relationships with your contract partners. Sara Cullen's "The Contract Scorecard" will help you design and drive successful contracts. It offers a systematic... more...

Ben Horowitz, cofounder of Andreessen Horowitz and one of Silicon Valley's most respected and experienced entrepreneurs, offers essential advice on building and running a startup—practical wisdom for managing the toughest problems business school doesn’t cover, based on his popular ben’s blog. While many people talk about how great it is to start a business, very few are honest about how difficult it is to run one. Ben Horowitz... more...


Failure is inevitable. Our increasingly complex world demands that we continuously learn from failures (and successes) in order to survive and thrive. And yet, our learning is too often undermined. We construct biased but comfortable stories, which often feature a simple, single "root cause"--a villain, someone to take the blame. Having done that, we short-circuit the possibility of developing any deeper understanding of the complex... more...