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Showing: 1-10 results of 2325

Praise for the chief HR Officer "The strategic portfolio of issues addressed and the sage wisdom and perspectives shared make this book a powerful transformation tool." —Jodee Kozlak, executive vice president, Human Resources, Target Corporation "An up-to-the-minute guide as to what is happening to the field of human resources through the eyes of those in charge of it." —Peter Cappelli, George W. Taylor Professor of Management... more...

Negotiation is an essential part of doing business, but to be an effective negotiator one must master a wide variety of skills such as listening, self-awareness, conflict resolution, assertiveness, and more. So it stands to reason that in order to teach such a complicated subject, managers and trainers need proven, powerful activities. "Negotiation at Work" is the answer. The book is packed with 60 interactive lessons designed to instill confidence... more...

A valuable tool for anyone who wants to effectively manage and motivate twenty-something workers Many books are being published on how to manage employees of the "millennial" generation, but the solutions offered are anecdotal at best. Backed by years of serious research, Managing the Millennials provides managers of all ages with specific recommendations and tools for engaging this burgeoning demographic-some 78 million strong. Each... more...

To be successful at work you have to be successful with people. As stress takes an ever bigger toll on people, so the successful organisation is the one that enables its workforce to manage and even harness that stress into productivity and satisfaction. Balance, clear goals and responsibility become more and more important. The bookexamines the challenges that the furious pace of change in today,s world have brought and provides every manager with... more...

The New York Times bestseller that changed the way millions communicate “[Crucial Conversations] draws our attention to those defining moments that literally shape our lives, our relationships, and our world. . . . This book deserves to take its place as one of the key thought leadership contributions of our time.”—from the Foreword by Stephen R. Covey, author of The 7 Habits of Highly Effective People “The quality of your life comes out of the... more...


This textbook on Knowledge Management is a result of more than twenty years of research, teaching and consulting experience of the authors. This is the first comprehensive text which brings together European, Asian and American perspectives on knowledge-based value creation. This book is intended not only for academic education but also for providing guidance to managers, consultants, trainers, coaches and those interested to learn... more...

Customer focus is the most important challenge of the future. Providing good customer service depends on how well companies know their customers and clearly identify their needs. Availability of customer knowledge, which is knowledge from, for and about the customer, thus becomes crucial in offering customized products or services. This can be gained most efficiently from direct interaction with customers, but requires the use... more...

"A wonderful selection of much-needed role models of powerful women who shaped their time with distinctively authentic styles, all their own. An inspiration for both men and women of what more gender balance in global political and economic roles has to offer the world."  Avivah Wittenberg-Cox, CEO 20-first and best-selling author of Why Women Mean Business and How Women Mean Business. "A... more...

Everyone is in the people business, because all of us deal with other people all the time. Thats why its smart to reap the benefits of this eminently practical guide. PeopleSmart details the eight essential skills of interpersonal intelligence and provides a powerful plan for becoming more effective in every relationship -- with supervisors, coworkers, a spouse, family and friends. The authors present a realistic four-step plan for... more...

Jung's Personality Theory Quantified fills an urgent need for professionals using the Myers-Briggs Type Indicator® (MBTI) to map it on to the cognitive modes of Jung’s personality theory, avoiding potential logical errors in the traditional “type dynamics” method. It furthers Jung’s original concepts while placing them on a solid axiomatic basis not possessed by other personality theories. Bringing these quantitative findings to the millions... more...