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Showing: 1-10 results of 128

Nationally recognized communication expert Debra Fine reveals the techniques and strategies anyone can use to make small talk-in any situation. Do you spend an abnormal amount of time hiding out in the bathroom or hanging out at the buffet table at social gatherings? Does the thought of striking up a conversation with a stranger make your stomach do flip-flops? Do you sit nervously through job interviews waiting for the other person to speak? Are you a... more...

Hello! And Every Little Thing that Matters will transform the way businesses interact with customers – delivering a big impact with small ideas. Impactful ideas for businesses on how to treat their customers, from saying Hello to everyone who you encounter to making sure the chairs in your place of business are comfortable.

Culture Smart! provides essential information on attitudes, beliefs and behavior in different countries, ensuring that you arrive at your destination aware of basic manners, common courtesies, and sensitive issues. These concise guides tell you what to expect, how to behave, and how to establish a rapport with your hosts. This inside knowledge will enable you to steer clear of embarrassing gaffes and mistakes, feel confident in unfamiliar situations,... more...

Canada is the second-largest country in the world, stretching from the Atlantic Ocean to the Pacific and spanning six time zones. From coast to coast lie vast forests, breathtaking mountains, flat, open plains, and thousands of lakes and rivers. It is also the world’s second-most sparsely populated country. The Canadian psyche is deeply influenced by the size of the territory and the extremes of its climate. Canada’s short history,... more...

Culture Smart! China puts the latest dramatic changes into a historical context, explains deep-seated cultural attitudes, and guides the visitor through a maze of unfamiliar social situations. It will enable you to discover for yourself the warmth, intelligence, humor, and humanity of this extraordinary people. The spectacular Beijing Olympics of 2008 heralded China’s arrival as an economic superpower. When the world plunged into... more...


A must read for anyone serious about the positive power of persuasion, from a leading behavioral change expert.   The ability to sway others gives people the power to set new realities into motion. Yet most people could use some work on their communication behaviors in order to increase their long-term ability to influence the people around them. Swayed helps decode the intricate system of influence that relies on mutual attention and... more...

A land of mountains, hills, and fertile plains, Romania is a tourist destination waiting to be discovered. It is a rich and complex country: a place whose cities are home to beautiful parks and vibrant cultural scenes; whose people welcome guests warmly into their homes, sharing the best of whatever they have, and party into the night, suffused by Latin joie de vivre. Buffeted over time between three great powers—the West, Russia, and... more...

Culture Smart! Portugal will help you to navigate this multifaceted society. It gives insights into different aspects of life, from sleepy seaside towns to modern, trendy cities, so that you can experience firsthand how this society, which protects family and privacy so fiercely, is eager and proud to show visitors everything the country has to offer. Portugal is a small country that has had a huge cultural and political impact on the... more...

Although free enterprise and free economies now proliferate around the globe, the idea of business as a holy vocation is one that has received little attention. Few business figures have depicted their professions in this light, as few have seen how their roles might bridge the divide between the economic and theological realms. François Michelin is an exception. Years of experience with the Michelin group―the company famous for introducing the... more...

Praised by Business Week as 'invaluable political and psychological profiles of each nationality...a wonderfully entertaining view of others as well a ourselves' and named a Financial Times Business Book of the Year, Mind Your Manners has become a 50,000-copy bestseller and the standard guide to European business cultures for over a decade. Now in a fully expanded and updated third edition, this practical guide contains a further fifteen country... more...