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Total Commitment to the Customer: The Only Way to Succeed in the Supercompetitive 1990s In The Only Thing That Matters Karl Albrecht challenges American business to a commitment that will transform it to its very core. Albrecht's plan goes beyond lip service and simple cosmetic approaches to show the way to a radical bottom-up, top-down, total company commitment to the customer. His blueprint for success encompasses and explains the five critical... more...

Karl Albrecht defines social intelligence (SI) as the ability to get along well with others while winning their cooperation. SI is a combination of sensitivity to the needs and interests of others, sometimes called your “social radar,” an attitude of generosity and consideration, and a set of practical skills for interacting successfully with people in any setting. Social Intelligence provides a highly accessible and comprehensive model for... more...


It's a fact: A group of intelligent people, when combined in an organization, will often yield collective stupidity! We've all seen intelligence blocked, squandered, and misused in the business world - but now writer and thinker Karl Albrecht introduces the concept of "OI" (Organizational Intelligence) and shows how an enterprise can mobilize and focus its collective brain power.

Do you want to expand your mental power? Think more clearly, logically, and creatively? Improve your memory? Solve problems and make decisions more effectively? Brain Power introduces the six functional thinking abilities you need to become an adaptive, innovative thinker. As you develop your ability to think on your feet, to isolate and arrange facts, and to avoid logical pitfalls you will see how to use creative problem solving strategies, both in... more...