The notion of "Quality" in business performance has exploded
since the publication of the first edition of this classic text
in 1989. Today there is a plethora of performance improvement
frameworks including Baldrige, EFQM, Lean, Six Sigma and ISO
9001, offering a potentially confusing variety of ways to achieve
Quality guru John Oakland’s famous TQM model, in many ways a
precursor to these frameworks, has... more...