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Corporate Performance Management (CPM) is a basic approach which examines the relationship between corporate performance and process optimization. How to successfully introduce CPM in practice is demonstrated through project reports from E.ON, British Telecom, Credit Suisse and Vodafone among others. The methods and tools presented here guarantee a continuous and automated monitoring of the corporate performance and enable... more...

The creation and implementation of integrated information systems involves a variety of collaborators including people from specialist departments, informatics, external advisers and manufacturers. They need clear rules and limits within which they can process their individual sub-tasks, in order to ensure the logical consistency of the entire project. Therefore, an architecture needs to be established to determine the components that make up the... more...

The ARIS architecture developed here is described in concrete terms as an information model within the entity-relationship approach. This information model, in turn, serves as the basis for the systematic and rational application of methods in the development of information systems. Furthermore, it provides the basis for storing the enterprise's application-specific data, organization and function models. The ARIS architecture constitutes a framework... more...

This is the most comprehensive body of knowledge on business processes. Written as a practical guide for Executives, Practitioners, Managers and Students by the authorities that have shaped the way we think and work with process today.     This book is one of tree volumes, representing the most comprehensive body of knowledge publised on business process. Second volume uniquely bridging theory with how BPM is applied today with the most... more...